jiliasian Privacy Policy

jiliasian is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Policy applies to all personal data collected through the jiliasian website, mobile interface, customer support channels, and any other services we provide.

We process personal data in accordance with applicable Philippine data protection legislation and the requirements of PAGCOR, the regulatory body overseeing gaming operations in the Philippines. Where our operations involve players based in the Philippines, we are guided by the principles of transparency, proportionality, and data minimisation in all our data processing activities.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are available on the jiliasian platform. In the event of any conflict between this Policy and those documents, this Policy shall govern with respect to data protection matters.

For the purposes of applicable data protection law, jiliasian acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, jiliasian determines the purposes and means by which your personal data is processed.

If you have any questions about how jiliasian processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 10 of this Policy, you may contact our Data Protection Officer using the contact details provided in Section 13.

jiliasian collects personal data from you in the following ways: directly from you when you register an account or interact with our platform; automatically through your use of the platform; and from third parties such as payment processors and identity verification services.

3.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID).
• Contact Data: Email address, Philippine mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Account Data: Username, password (stored in hashed form), account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account name, PayMaya reference, BPI/BDO/Metrobank account name), deposit and withdrawal history, and transaction records.
• KYC Documentation: Copies of government-issued identification documents and proof of address submitted during the verification process.
• Communications Data: Records of your interactions with jiliasian customer support, including live chat transcripts and email correspondence.

3.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the jiliasian platform.
• Gaming Data: Bet history, game outcomes, wagering patterns, win/loss records, and responsible gaming tool usage.
• Cookie Data: Information collected through cookies and similar tracking technologies, as described in Section 6.

3.3 Data from Third Parties

• Identity verification results from KYC service providers;
• Transaction confirmation data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank);
• Fraud screening and anti-money laundering check results from compliance service providers;
• Publicly available information used to verify the accuracy of data you have provided.

jiliasian uses your personal data only for the purposes described in this Policy. The table below summarises the primary purposes for which we process your data and the corresponding legal basis for each:

jiliasian will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.

jiliasian processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing is necessary to perform our contract with you — i.e., to operate your jiliasian account, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jiliasian's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jiliasian uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the jiliasian website.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use jiliasian — which games are most popular, where users encounter difficulties, and how navigation flows can be improved. Data collected is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and multi-account identification.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliasian platform. jiliasian does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

jiliasian does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• KYC & Identity Verification Providers: Third-party services that assist jiliasian in verifying your identity and conducting anti-money laundering checks as required by Philippine law.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Technology Service Providers: Cloud hosting, platform infrastructure, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Fraud Prevention Services: Third-party providers that assist jiliasian in detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• Professional Advisers: Legal, accounting, and auditing firms, where disclosure is necessary for the conduct of their professional services to jiliasian.

All third parties with whom jiliasian shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with jiliasian's instructions and applicable data protection law.

jiliasian retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine law.
• KYC Documentation: Retained for five (5) years following the end of the business relationship, or longer if required by a specific regulatory directive.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.
• Technical and Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymised or deleted.

Where personal data is no longer required for any of the above purposes, jiliasian will securely delete or anonymise it in accordance with our data disposal procedures.

jiliasian implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiliasian platform;
• AES-256 encryption for sensitive data stored in our databases, including financial information and KYC documentation;
• Passwords stored using industry-standard one-way hashing algorithms — jiliasian staff cannot view your password;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of the jiliasian platform;
• 24/7 monitoring of platform infrastructure for suspicious activity and potential security incidents;
• Secure data centres with physical access controls and environmental protections.

While jiliasian takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliasian will notify you and the relevant regulatory authorities in accordance with applicable law.

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by jiliasian:

To exercise any of the above rights, please contact jiliasian's Data Protection Officer using the details in Section 13. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it.

Please note that certain rights are subject to limitations under applicable law — for example, we may be unable to delete data that we are legally required to retain for anti-money laundering compliance purposes.

The jiliasian platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. jiliasian does not knowingly collect personal data from individuals under the age of 21.

If jiliasian becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jiliasian, please contact our support team immediately so that we can investigate and take appropriate action.

jiliasian employs age verification measures during the registration process and reserves the right to request proof of age at any point during the account lifecycle. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification.

jiliasian reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable advance notice to registered players via email or a prominent notice on the jiliasian platform.

The effective date at the top of this Policy indicates when the current version was last reviewed and updated. Your continued use of the jiliasian platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliasian protects your personal data. The most current version of this Policy will always be available on the jiliasian website.

If you have any questions, concerns, or requests relating to this Privacy Policy or jiliasian's data processing practices, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly on the jiliasian platform — the fastest way to reach our support team.
• Email: [email protected]
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.

Our support team includes Filipino-speaking agents who are trained to handle data protection enquiries with the care and confidentiality they deserve. Whether you're based in Manila, Cebu, Davao, or anywhere else in the Philippines, we're here to help.